Refunds and Cancellation Policy
Future Step Education allows an initial cooling off period of 14-days from the day after the purchase date. Refunds will be processed in full within 30 days, please allow 3-5 working days for the refund to appear in your account. For the purposes of internal record-keeping and audit trail purposes, we respectfully ask that all requests for a refund are made via email.
Benefit from high-quality training, delivered by a dedicated tutor who will support you every step of the way. Future Step Education are the distance learning specialists – 99% of our learners pass with us.
Future Step Education offer instalment plans to help learners make affordable and realistic repayments towards courses costs. We do not attach any financial services, products or fees to our plans and only ask for learners to complete an affordability questionnaire and pay a deposit contribution to get started on their qualification.
We will work with you on an individual basis to create a bespoke financial pathway that allows you to access the course you want, without the financial stress.
If you would like further information or to discuss payment options for a specific course, please get in touch today.
Phone – 0203 633 8404 option 4
I had to complete my Level 2 Gym Instructors course in order to be able to study L3 Exercise Referral so I shopped around and came up with Future Step. A couple of people I know had recommended them. It was lock-down so I really didn’t know what shape learning was going to take. From the very start I got a feel for the company, they were the most friendly and down to earth to deal with when it came to registration and getting started. I was assigned a tutor, Theo who has become such a positive and dependable role model as a sports professional. All aspects of the learning in terms of how long I wanted to take and which webinars I felt I needed to attend was super flexible. I was invited to join a number of really informative online webinars where a small group of learners can listen to a lecture, join in and as it was recorded I could listen again afterwards to see if I missed anything. The only thing I am sorry about is that they don’t offer the next course I want to do or I would definitely be choosing them over anyone. You won’t regret it.
Absolutely loving my study experience with Future Step Education! I’m doing my studies from Japan but the team have been so helpful and professional that it proves distance learning has no distance. Special mention to my tutor Stuart who is very professional and kind to all students.
My experience with Future Step has been amazing. I had full support from my tutor when I needed him (Stuart Lenton) and he helped me to understand things if I was a little confused. The course was straight forward to use, displayed in a simple format that was easy to complete. I received the results from my assessments in a short time frame and also found out my end result in less than a week of submission. I would recommend the service and course I received from future step to anyone and everyone and would go back without hesitation if I was to complete another course. 10/10 recommend!!
The team were very encouraging and enticing from the start with great customer service and ensuring I had all the correct information, ability and technology I needed to successfully commence the process of getting my Level 5 DET. I have had several calls with my tutor, not only just checking I am understanding the tasks but also making sure I am okay, which really goes further than a lot of institutions. Great service, tutor support and teaching and would definitely recommend.
In my current job role I have taken part in many online courses, but Future Step Education have truly been the best. Tutor support has been fantastic and they are always their for any worries you may have. Programme is well structured giving ample time to complete units and the inclusion of cohort group chats means that you feel like you are part of a group not just going at it alone, like many online courses can sometimes make you feel. Feedback on coursework is great and very timely, meaning you don’t have to spend the next unit worrying about the last one. Resources and tutorials are also varied and easily accessible and easy to follow. You truly get what you pay for and more with this course, would recommend them to anyone.